Privacy Policy

Last updated: September 15, 2026

1. Introduction

Pacific Wave Digital (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pacificwavedigital.com or use our services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, and other details you provide through our contact form or when engaging our services.
  • Usage Data: Browser type, operating system, pages visited, time spent on pages, and other analytics data collected through cookies and similar technologies.
  • Communication Data: Messages you send through our chat widget, email, or other communication channels.

Course registrations

For the training centre we also store your student account identifier, course orders, payment status, privately uploaded bank payment proof, lesson completion and quiz scores. Authorised Pacific Wave Digital administrators review bank proof. Card details are collected by Stripe; we do not store card numbers. YouTube provides embedded course recordings and may process playback information when you play a video. Transactional account, registration and payment messages are separate from optional marketing consent.

For Pacific Wave Digital training, we collect your name, email, contact number, general location, attendance preference and any optional business information you provide. We record your acknowledgement of the course fee and this notice, and your separate choice about future PWD training updates.

We use these details to manage your registration, plan attendance and contact you with payment, preparation and joining instructions. Our database and transactional email providers process the information to support these services. Registrations are available only to authorised staff, not other students. We keep records while needed for course administration, follow-up and applicable recordkeeping obligations.

Future training updates are optional. You can register without choosing them and withdraw that choice at any time. It does not authorise unrelated third-party marketing or automatic paid software renewal. Contact steve@pacificwavedigital.com to request access, corrections, deletion or to stop training updates. Please avoid including sensitive information in the optional question field.

Optional form analytics record only form views and successful saves with a cohort identifier, never your name, email, phone or form answers. Registration works without analytics consent. Training notice version: training-2026-09-15.

3. How We Use Your Information

  • To respond to your inquiries and provide customer support
  • To deliver and improve our products and services
  • To send periodic emails regarding our services (with your consent)
  • To analyze website usage and improve user experience
  • To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and services, provided they agree to keep your information confidential.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Lodge a complaint with a supervisory authority

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: